On occasion, you may open the app and see that your NFTs have disappeared — and are now MIA. Rest assured you still own your NFTs! Below, we’ll chat about some troubleshooting steps that you can take to have those NFTs viewable again 👇
First Step: Delisted Collection(s)
The first step is to determine if a collection has been delisted from a marketplace, such as OpenSea. Delisted collections will render as missing in the app. In order to have those collections viewable again, you’d need to directly connect with the marketplace involved (ex: OpenSea) and have the collection re-listed.
Second Step: VPN
The next step is to confirm if you’re using a VPN. If you are using a VPN, you’ll want to de-toggle that and force quit Rainbow before re-opening the app.
Third Step: App Refresh
No VPN? Time for an app refresh!
👉 Always make sure before doing these steps that you have your secret phrase(s) written down and you’ve saved any data/backed up your wallet(s). While refreshing won't affect your wallets (only the temporary data on your phone), it’s recommended that you make these backups just in case!